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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All TRUD VACA products

The group "New Technologies" offers for review the products of the plant TRUD VACA: axes for carpentry and carpentry, forged axes, household axes, meat chopping axes, knives for home cooking, universal knives, bread knives, sirloin knives, knives for professional cuisine, carving knives, chef's knives, gastronomic knives, universal knives, pouring spoons, spaghetti spoons, side spoons, sauce spoons, ladles, cooking spatulas, skimmer, potato masher, cooking spatulas, auxiliary spatulas, tongs-spatulas, tongs-forks, ice tongs, spoons for porridge, spoons-skimmer, table spatulas, teaspoons, forks
  • Axes TRUD VACA
    Axes
    Graphite, Viking, Metallic, etc.
  • Sledgehammers TRUD VACA
    Sledgehammers
    C1001, C1002, etc.
  • Cleavers TRUD VACA
    Cleavers
    Baltia , etc .
  • Knives TRUD VACA
    Knives
    VATEL, Retro, Max, etc.
  • Kitchen accessories TRUD VACA
    Kitchen accessories
    Retro, Standard, Europe, etc.
  • Cutlery, sets TRUD VACA
    Cutlery, sets
    Euro, Caprice, Millennium, etc.
  • Children's cutlery TRUD VACA
    Children's cutlery
    Junior, Duckling, etc.

NEW TECHNOLOGIES GROUP

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